Eco Canteen Stainless Steel Water Bottle Review

by heather

Post Publishing Note: Since publishing this review back in February, I’ve received several comments from readers who have had a bad experience with this company. Please read the reader comments below before ordering from Eco Canteen.

The company has been reported to several consumer watchdog groups, as well as the BBB, for their shady customer service, high fees, and aggressive upselling. My advice is not to buy from this company. I’m leaving this review up as a service to readers, so they can see what Eco Canteen is really like.

Again, please make sure you read the comments below this article.

Now, on the original review…

Eco Canteen Product Review

By now we’re probably all well aware that plastic might not be the greatest thing since sliced bread. Well, at least when it comes to storing our edibles.

There are a flood of studies and evidence that has come out recently suggesting that the chemicals in plastic might leach out into our food once the container is heated. Others have found that the longer a substance sits in plastic (like in the case of bottled water), the more chemicals leach out.

Down With Bottled Water!

  • Earth911.org reports that in 2007, Americans each drank 167 bottles of water, but only recycled 23% of those bottles.
  • All this bottled water uses up 1.5 million barrels of oil every year. That’s enough to fuel 100,000 cars (source: Earth911.org)
  • According to Fast Company Magazine, last year Americans spent $15 billion on bottled water. That’s more than we spent on iPods or movie tickets. Crikey.

And here’s another sobering piece of information for you, this from the National Geographic Green Guide

Considering that plastics are made from non-renewable petroleum and natural gas, it’s not surprising to know that plastic manufacturing is a major source of industrial pollution. Producing a 16-oz. #1 PET bottle, for instance, generates more than 100 times the toxic emissions to air and water than making the same size bottle out of glass. Major emissions from plastic production processes include sulfur oxides and nitrous oxides (both of which contribute to global warming) and the chemicals styrene, benzene and trichloroethane.

Enter the Eco Canteen

The Eco Canteen is a stainless steel water bottle that eliminates all this waste. Stainless steel water bottles are non-porous, which means they resist bacterial growth. If you’re like me and always forget to wash yours out, this is perfect!

The Eco Canteen Stainless Steel Water Bottle

The first reason is because it’s stainless steel (Sigg is aluminum). Eco Canteen won’t harbor germs and bacteria like plastic. And as I said above, I’m notorious about forgetting to wash mine out after the gym. So, this is a lifesaver.

Another great thing is the mouth; it’s got a wider mouth than Sigg, which makes it easier to drink from when you’re active. And, you put ice cubes in it. Bliss.

Plus when I do remember to clean it, the wide mouth will accommodate a sponge (my Sigg won’t). So, it’s easier to wash.

Post-Publication Note #2;

Again, I’m strongly suggesting that you not buy products from Eco Canteen. Please read the reader comments below this article to see what has happened to other readers.

If you’re looking for a high-quality stainless steel water bottle, then check out Klean Kanteen Stainless Steel Water Bottles.  Klean Kanteen is a great company, and they treat their customers right.

Disclaimer: Everything in this product review is 100% my own opinion. This is NOT a paid or sponsored post. There are no paid or sponsored posts on The Greenest Dollar.

I apologize for the Eco Canteen ad at the bottom of the post; I don’t know how to take it off without disabling all the ads on my site.

{ 1 trackback }

Shopfloor » Blog Archive » The Shattering Effects of the Bias Against Bisphenol
July 6, 2009 at 11:16 am

{ 95 comments… read them below or add one }

Beth @ Smart Family Tips February 24, 2009 at 8:27 am

Great review; sounds like a good product. I have a few Klean Kanteens that I’ve been using since I quit bottled water about a year ago. It’s especially nice that Eco-Canteen is nonprofit. The next time I need to buy a bottle, I’ll definitely check them out.

Rob February 25, 2009 at 1:31 pm

Yeah, They claim to be non-profit until you order like 5 bottles at once and they refuse to combine shipping.. Shipping for 5 bottles is almost $30… Somebody’s profiting..

MC March 8, 2009 at 12:16 pm

I’d suggest not doing business with the Eco Canteen folks. I ordered online and was stuck paying an additional $4.95 freight charge for the “free” insulated carrier. You’re hit with a bunch of SPAM following the order and although declining everything I saw I had a credit card authorization show up for Savings2Go.com, which I did not authorize. Buyer beware!

Richard Foster March 17, 2009 at 3:28 pm

Definitely a costly scam w/ a great sounding product. I haven’t received my products yet. I intended to order two and following the ordering system online led me deceptively into order more to go w/ my ‘free’ shipping my two bottle order @almost 30 dollars instantly became almost 60 dollars for 3 bottles! I chatted w/ Casey online for 30+ minutes and then w/ the ‘customer service Manager’ resulting in NO customer service and no satisfaction. Very disappointing because they will ship now and they will only refund the bottle charge and not the shipping charges… which is half the total charges! AAAAAHhhHHh!

Buyer Beware and Stay Away!

heather March 17, 2009 at 4:18 pm

Wow, I’m so sorry to hear that so many people are having problems with this company!

I’m going to write the folks over at EcoCanteen and see what they have to say in regards to all these complaints.

I thought for a while about taking the review down, but I decided to leave it up. If the company is indeed running a shipping scam, then readers need to read the comments here on this blog. I’ll make a note in the article itself for readers to read the comments.

Thanks so much to all of you for writing in and sharing your experience. Hopefully something good will come out of it!

Jean Yee March 18, 2009 at 7:22 pm

Return to sender had to pay $11.70 for for shipping. Had to call three times before they finally credited the money back to my account. Cutomer service horrible!!!! It is way cheaper to purchase from a sporting goods store!! Beware !!

Pam Price March 20, 2009 at 2:13 pm

EcoCanteen took advantage of my elderly mother on a fixed income. She just wanted to do something nice for her children, so she ordered two by phone. The representative apparently did some fast talking and had her “upgrade” the canteen top to a metal one ballooning the $9.99 canteen into $17.94 each, and “upgrade” to rush shipping which meant that she would “go to the head of the line” (as customer service explained to me) receiving the bottles in 2 weeks instead of 4. Shipping/handling totaled $29.64. To be fair, this S/H includes the 5.95 charge each for the processing and handling of the “FREE” insulated tote! But wait, it gets better – they also threw in a “free” distiller! Come to find out that it is free for 30 days after which time you are charged $279.80. My mother did not realize any of this. You and I might be able to keep up, but at 79 years old, my mother is in tears at the $75 she must now pay for the gifts she thought would cost $20.

EcoCanteen behaved unconscionably. When I called to find out how my Mom got talked into all the extra charges, the representative says “we treat everyone the same”. Nice to know.

heather March 21, 2009 at 6:26 am

Wow,

Pam I’m so so sorry to hear this. That’s unbelievable that a company would behave that way!

Thank you for writing in; sharing your experience is the best way to warn others not to get involved with a company who does this to their customers.

Blanca April 9, 2009 at 4:46 pm

I just had a very similar experience with Eco Canteen.

I intended to by 2 Eco Canteens and I found I had also purchased memberships to Savings2Go and Leisure Plus. I tried to cancell my order along with my memberships and was told they did not accept cancellations.

I wish I had read these reviews before making my purchase. Apparently, Eco Canteen made my credit card number available to Savings2Go and Leisure Plus. Shouldn’t this be illigal? Seems we live in a country of thieves.

Now I have to wait until the charges appear on my credit card statement to contest the charges.

heather April 9, 2009 at 7:37 pm

Blanco,

Everytime someone writes in with a bad experience I can’t help but be shocked. How can a company treat people this way and expect to stay in business?

So sorry to hear that they’ve given you a hard time. Hopefully your credit card company will make them pay up.

Dave April 16, 2009 at 1:33 pm

My reply is for Heather. Heather, there are very many companies that do not intend to stay in business for very long, they get in, and get out, and try to scam as much money as they can in the process. Before anyone can press charges for fraud they disappear and run off with the spoils. Obviously this company is running a few sets of scams at the same time, linked to what you would think are other companies web sites, when in fact they all belong to the same people. It is becoming more and more necessary to do tons of internet searches before actually giving out your credit card number online to ANY company. I know it can be bothersome and tiring however, you must take radical steps to protect your identity and credit cards, it is no one else’s job, but yours. Sorry Folks this is the real world, and thanks to everyone else who posted here, you have helped your fellow man!

woof April 18, 2009 at 11:56 am

I ordered an ecocanteen and then they told me it would take 4-6 weeks to be shipped. That is absurd. There are many similar bottles on ebay for much less that ship immediately. I have since heard other bad things about the ecocanteen. They refuse to cancel my order. My advice: shop around.

Paul Daniel April 26, 2009 at 3:07 am

Eco Canteen is non-profit, what does that even mean? They stole $42 from our credit card, unauthorized, for an order for ONE bottle that was not even completed. Their toll-free number is a decoy, and you must contact your CC company for a charge-back (costly for them, worth the time). TIP: contact your state Attorney General, they will contact North Carolina AG. In the process you’ll find out Ecocanteen other company names, and other crap plastic food storage products they are selling.

Angie May 1, 2009 at 9:44 pm

I was just about to order several of these bottles and thought I’d dig around online first to see if I could find a better price. Thank goodness I did! I will not be buying from this company — I’m sure there are plenty of companies making water bottles that don’t treat people this way. Thanks for leaving the posts up!!!

AnnaZed May 2, 2009 at 8:56 pm

Thank you, thank you, thank you.

I was about to order one of these. They are now offered for about $10 with a tote for another $6 “shipping.” I read that they were non profit, but something about the “shipping” offer and the “as see on TV” ad made me Google a bit and I found your straight forward blog. In what world is some “as seen on TV” product a non-profit thing?

Dodged that bullet! Thanks.

TRACI May 6, 2009 at 12:19 pm

THE THING THAT BOTHERED ME, IS THAT IT IS MANUFACTURED IN CHINA, WITH EVERYTHING GOING ON THESE DAYS (LEAD,ETC), I WOULD LIKE IT TO ME MADE IN THE USA, I WOULD PAY THE EXTRA MONEY. I AM SENDING THEM BACK BUT THEY ARE CHARGING A 15% RESTOCKING FEE. I THINK BOTH OF THESE THINGS SHOULD BE OUT THERE FOR THE CONSUMER TO SEE BEFORE PURCHASING.

Laura May 11, 2009 at 4:26 pm

Was just about to order, figuring that $20 per bottle with tote is still cheaper than other SS bottles. But, now I think I’ll pass. Was already frustrated that I could not reach a live person by telephone. That plus these reviews makes me pretty suspicous. Thanks.

Ruth May 11, 2009 at 6:58 pm

I was so excited about the eco canteen. It looks so good and comes with the clip and the insulated tote. Thank God I saw these reviews!
Does anybody know of something similar, preferably with a clip and insulated cover, that I could purchase instead?
I would appreciate any suggestions. (Around a liter would be great!)

Thanks,

Ruth

Terry May 11, 2009 at 9:24 pm

Fraud Do not even visit the Eco Canteen site. If you enter the order information, they don’t give you a chance to change your mind but only keep upselling the order. LOTS of hidden charges. Like free insulation but adds $4.95 shipping, DUH, like we don’t know the insulator isn’t free then as advertised.
After I saws all the ADD ONS, I just cancelled the site and falsely assumed as with a legitimate business, I didn’t order as I didn’t confirm or validate the order. WRONG. Minutes later I got an email that my order was entered but shipment could be whenever, at least 4-6 weeks.
Had I come to this site, I would not have even visited the site, but then I thought I didn’t finish the order. OF course they don’t have a contact information on their site. Wonder why????

heather May 12, 2009 at 5:40 am

Ruth,

Check out Klean Kanteen: http://www.kleankanteen.com/

They’re much more reputable (major stores like Whole Foods carry their products) and have excellent customer service. Steer clear of Eco Canteen!

Ruth May 12, 2009 at 6:43 am

Thanks Heather!

Big Post May 12, 2009 at 4:49 pm

On The ShamWow, wonderhangers and other websites – If you note the VERY fine print at the bottom of the order page relating to a $10 discount offer,(some sites like eco canteen have got smarter & hide it till you enter your info) it reads as follows:

“You’ll receive your membership welcome e-mail (from saving2go) within 3 days and can, at that time, access your benefits, including your $10 Cash Back. Your discounts are free for the next 30 days, plus all the valuable benefits of Savings2Go. If you are satisfied during your trial, do nothing. All your Saving2GO discounts and benefits will automatically continue for just $14.95 a month. Savings2Go benefits may be enhanced or modified at any time without prior notice. If at any time you are not completely satisfied during your trial or thereafter, simply call Savings2Go at 1-888-448-0166 to let us know you wish to cancel and you’ll owe nothing more. All your benefits and access will then be canceled immediately. All the money you save and the $10 Cash Back are yours to keep!”

The catch—and it’s a big one—is that if you didn’t notice or simply randomly deleted the savings2go “membership welcome email” as trash or spam and didn’t immediately contact them to cancel your AUTOMATIC ENROLLMENT, you will be billed each month in perpetuity for $14.95. They’ve already got your credit card number thanks to Sham Wow. They don’t need your approval or authorization. Your failure to affirmatively cancel your “free” membership is all it takes.

Not quite fraud but, clearly a VERY deceptive business practice. This is a classic example of what is referred to as the “automatic OPT-IN.” Absent your affirmative act to CANCEL and opt-out, you’re on the
hook WITHOUT your consent or approval. Unfortunately, unlike legitimate websites, there is no option to decline this offer when you place your Sham Wow order. You are automatically booked with savings2go, like it or not. If you fail to respond to their email and cancel within the 30-day trial period or even if you never received a “membership welcome email”, your card charges being as soon as the free trial period is over. You opted IN when you placed your Sham Wow order.

This is the DAllas BB info about the company :-
http://www.bbb.org/dallas/business-reviews/insurance-companies/aegon-direct-marketing-services-inc-in-plano-tx-31000023#govtaction

Marilyn Carp is generous enough to make political contributions
http://fundrace.huffingtonpost.com/neighbors.php?type=name&lname=Carp&fname=Marilyn

The CEO may not know about these dubious methods of getting your account info but If these people were as concerned about their customers as Melissa the PR girl would have it – They would have the card as OPT IN as may legitimate providers do – BUT as it’s SO very rewarding to have people unaware of funds being taken from their bank accounts because of the OPT-OUT requirement why bother.

I have read HUNDREDS of these complaints and it is a shame that so many are from disadvantaged people – savings2go has many aliases or partner companies as I’ve heard them called – I would not recommend their services to anyone. As for the companies selling products on the websites hosting these “offers” the have nothing to do with these companies as far as I can tell they just sell ad space.

http://www.aegondms.com
http://www.stonebridgelife.com

Savings to GO
HealthExtras
Stonebridge Insurance
Savings2Go
Fun Family Awards
Encore Dental Insurance
Membership Services
Motorplus
PlanPlus
Quest Savers
Payment Protection
AEGON Direct Marketing Service Company
Quest Membership Services
Back Porch
Stonebridge Life Insurance Company
Leisure Plus
Stonebridge Benefit Services, Inc.
Monumental Life Insurance Company
MotorPlus
Savings 2 Go
Experts-On-Call
Life Investors Insurance Company of America
Transamerica Financial Life Insurance Company
Transamerica Life Insurance Company
Veterans Life Insurance Company

AnnaZed May 12, 2009 at 6:34 pm

Big Post ~ are you saying that the Eco Canteen site does this too? Wow, and investigators could only find that out if they actually signed up and bought the thing, not from the site homepage. That probably is illegal, but these companies appear and disappear overnight.

I am old enough to remember the hay-day of “as seen on TV” ads and the sad crummy rip-offs that the products always were (that was the red-flag on this product that made me search and find this site). maybe now in the days of the internet where people can speak up about rip-offs and post about them in a timely manner this sort of fraud might start to slow down, but I doubt it.

In any case, thanks for having this blog.

Big Post May 13, 2009 at 10:02 am

Yes they do hide it till you buy –

I guess they adapted because of all the complaints people started scrolling down to the bottom of the page & reading the fine print. I don’t think that this company will disappear overnight they made 13million last year & what they are doing is not illegal as its upto you to cancel and they are “informing” of that – even if you don’t get the email?

Their websites do dissapear tho they have 112 domains registered – s2gomembers.com is the latest.

If you want to cancel the phone number given on that page is useless so if you want to cancel your out of luck …… Perhaps If a list of the Board members phone numbers were available a call to the people where the “Buck stops” to ask them to stop the charges would help – I Know that would show Bad manners & Bad business practice but I don’t think its illegal (is it?) after all the company phoneline is not working.

BTW – Ever had a phone call with Ben Stonebridge as the caller id – same people

AnnaZed May 13, 2009 at 10:18 am

Well, there is this site called Rip-off Report:

http://www.ripoffreport.com/reports/0/431/RipOff0431736.htm#403638

and some Eco Canteen employee responded there. So, people with problems could post there and maybe get a response. I don’t believe the employee’s statement that the complain posted there was the first of its kind that he had seen given the astonishing level of complaints that I have seen online on other sites.

Big Post May 13, 2009 at 10:43 am

When you have 25 DBA’s \doing business as\ registerd with who knows how many aliases through the use of similar sounding website names and pernter companies the 1000 (apparently required) complaints that the Federal Trade Com need to start looking are hard to get.

Something might get done if the 1st Lady ordered something and the press printed some \fooled by scammers\ headlines although I’m inclined to think more would get done if Sergei Mikhailov had some unauthorised charges show up

Big Post May 13, 2009 at 11:06 am

Place an order with jpenney and you get to an opt-out scam as well – there’s BIG bucks in this game the whole OPT-OUT marketing thing needs to legislated – for spam its illegal why not these offers ?

http://www4.jcpenney.com/jcp/PartnerSites.aspx?cmResetCat=True&CmCatId=homepage

http://www.funfamilyrewards.com/help/how_did_i_enroll.lasso

abby May 21, 2009 at 5:34 pm

I just ordered one I wished I found youall first seems like i’m just stuck with it when it’ll just cost more just to cancel and send back but I did check up on Klen Kanteen their the best way to go and you don’t have to worry about being robbed!!!!!

ann May 29, 2009 at 7:27 am

I ordered 2 eco canteens online and almost immediately got a email confirmation of my order. I then decided the cost was too much and tried to cancel. I emailed them twice and got no response. I can’t seem to find a phone # to call them. I wish I had seen your site first. Having a lot of regret right now.

heather May 29, 2009 at 8:06 am

Ann,

I’m so sorry! This company is unbelievable, and I really can’t understand how they’re still in business.

Other readers have tried to find a phone number as well.

I found this one on their site: 888-229-9543

Hopefully that one will work. Good luck!

Don May 30, 2009 at 9:31 am

All of this poor response yet the BBB in Dallas shows an \A+\ rating and the BBB national shows a \B+\. The national BBB only has 3 complaints two of which were settled according to the people who registered the complaints. It would be more helpful if those people with bad experiences would also report them to the BBB so that people like me could have a better picture of the company. An \A+\ and \B+\ rating at the BBB tells a different story than what we have here. Please report this company if you have a bad experience.

RichieB May 31, 2009 at 7:28 am

There is one good way to fight this deceptive type marketing practice. Create a writing campaign to your congressmen, State and Federal, and ask for legislation to put an end to these “opt out” scams. This should be the type of issue that politicians will jump to be part of. They will be clamoring all over themselves for face time in the media to show the voters that they’re doing something to “Protect Their Constituents” from the “Opt Out” scams flooding our airways.

Joe PEEEYAAH June 8, 2009 at 8:08 am

Order from them and that is what I got. They listed everything on the order form. I was well aware of the charges. $10 for a bottle. $5 for the carriers and $36 for shipping. Still cheaper than Kleen canteen. Recently found SS bottles at Big lots $3. Look great.

AnnaZed June 8, 2009 at 4:35 pm

$36 for shipping, and no bells went off?

heather June 9, 2009 at 12:27 pm

Joe,

I second AnnaZed’s comment…unless you ordered 20 bottles, $36 for shipping is completely outrageous. Would it be too late to cancel your order and go somewhere else? They’re definitely ripping you off with that inflated shipping price.

Shelia June 10, 2009 at 6:44 pm

What I’m trying to figure out.. if the container is stainless steel.. and you leave it in your car… won’t the beverage inside also get hot? I’m sorry… this is something that seems way too good to be true.

Anyway… just wait a few months.. they’ll come out in wal-mart and we all can have one..

heather June 11, 2009 at 5:33 am

Hi Shelia,

Yeah, the Eco Canteen is just a water bottle, not a thermos, so it will get hot if you leave it in the car.

If you’re looking for a container that won’t get hot/cold based on outside temps, I’d recommend a Sigg thermos. I have one and it’s seriously amazing.

Again, though, make sure you’re looking for thermoses, not water bottles.

Jerry G June 23, 2009 at 2:02 pm

I thought I canceled my online order while I was online, but I was told that is not the case. I was told I had to telephone to cancel the order. What happened: Initially I wanted to order upgraded canteens but I didn’t see those items offered on the initial order screens, so I telephoned and was told I had to go through the initial order screens online before I got to the upgraded offers. When I saw the price of the upgraded canteens, I canceled — at least I thought I canceled my order. However, according to the Eco Canteen, my order wasn’t canceled because the company considers upgraded offers to be an upgrade to an “existing” order even though I had not completed my full online ordering session. If a person completes the initial order to be able to get to the upgraded ordering section and then cancels the order, the complete order is not canceled. Eco Canteen treats the initial order screens that a customer is forced to complete as a completed order even though the upgraded order is canceled while a customer is still on the same online session. I was told the only way to cancel an order made on the initial screens after going to the upgraded section was to telephone Eco Canteen. So, there appears to be no way to order upgraded canteens online and cancel them while still online. If a customer is interested in ordering only an upgraded canteen, they are forced to place an online order for a lower quality canteen and then telephone to cancel the entire order. That’s like having to order a car with a 6 cylinder engine in order to get to the section that offers V8 engines and after discovering the V8 option is too expensive, the customer can’t cancel the order without contacting the company a second time by telephone. Sorry, but that is just weird.

heather June 24, 2009 at 5:45 am

Jerry,

That is weird, and yet one more mark against this company. They are BIG TIME SHADY.

James July 2, 2009 at 3:37 pm

I love my Klean Kanteen but hot summer days i have 2 problems.
1. how do you we keep that water, juice, or sports drink cold?
2. Since these metal water bottles are only single walled, how do i stop the condensation on the outside making them hard to handle and creates a watery mess?

The answer i found here http://www.freshwatersystems.com/c-659-water-bottle-accessories.aspx . The Neo Tote insulated water bottle holder.

Tad July 3, 2009 at 1:30 pm

Eco Canteen is a despicable scam from the word “Go.” Even in their commercials, they shamelessly tout debunked pseudoscience on the “toxins” that plastic bottles release (read- They blatantly lie!). Do yourself and everyone else a favor, and don’t order crap like this people! Crap product + Crap company = you know what!!

ken July 5, 2009 at 8:18 am

Thanks for the tips! Been shopping for a good one of these for a while. I am glad I decided to do some research first. I am disappointed that a company would sell there product (almost) on a morality based “eco-friendly” attitude, only to have such despicable selling tactics. I will take my business elsewhere. Thanks for all the reviews – consumers must stick together with so many of these kinds of companies out there.

Florin July 5, 2009 at 12:47 pm

While their eco cause is laudable, I have been charged $111 for ordering 4 bottles advertised at $9.99. Stay away from being ripped-off by Eco Canteen grossly misleading advertising.

Jim Mollere July 7, 2009 at 7:44 am

We noticed $126 in unauthorized charge against our debit card. Discovered it was eco-canteen. We were unable to stop shipment, but refused delivery. that was 3 months ago, and we are still fighting to retrieve our money. We had to file a dispute with our bank.

pamela pinkett July 10, 2009 at 7:36 pm

they are a scam.and they got me . you place an order for $9.99 and on upgrades they take your credit card information you look at the total which has now jumped to $64.oo and you decied you want to down grade to the basic $9.99 H2O bottle there is no back tracking window or cancellation window and even though you have not finalized the order they take it upon themselves to finalize the order .i tried contacting customer service only to find out they only operate between the hrs of 9am -5pm. i sent ecocanteen an e-mail stating i wanted the order cancelled ,of cause they tell me they never recieved it . knew that i am returing the order they want to charge me a restocking fee , real classic ripoff

Ms. Meila July 12, 2009 at 10:59 am

Hi guys,

Thanks so much for this review and opinions. I was going to order this but decided to check for reviews first. I am glad I did.

On a happier note, I was at Old Navy yesterday I found a 25oz 100% stainless steel water bottle for $5.00!! I couldn’t believe it. The tag says it’s made from food-grade 18/8 stainless steel. It’s super light weight and cute…they have tons available and tons of different designs and the top is just like the Eco Canteen bottle.

heather July 13, 2009 at 11:13 am

Ms. Meila,

Thanks so much for sharing that tip about Old Navy! That’s great they’re offering such a bargain. And I’m glad you were able to avoid Eco Canteen! 🙂

Laura July 14, 2009 at 12:32 am

DO NOT PURCHASE ANYTHING FROM ECOCANTEEN!!! I, too, was “suckered” into upgrades and was charged over $111.00!! I did NOT receive the “upgrade” tops (that were metal rather than plastic) along with the order. I called them and actually got a “live” person to answer. She apologized for the error and said that she would send the four (FOUR!) replacement tops. That was over a month ago now and have I received what I paid for? NO! No one answers the phone–for sales, customer service or anything now. This is a horrible company! And I am going to continue to blog about their poor practice.

Patrick Eastman July 15, 2009 at 11:40 am

I think this link works better. My bad . . .

http://www.freshwatersystems.com/waterbottles

The neo-tote sleeve also keeps my hands dry from the condensation and off the freezing metal (if you have ever had a stainless steel bottle, you know what I am talking about).

Renee July 21, 2009 at 2:38 pm

Hello, this is EcoCanteen, Inc. We welcome any and all complaints, comments and questions at EcoCanteen. Our mission is to protect your family’s health, save you money, and save our environment through the use of our stainless steel bottles. If the host would like to send us this customer’s contact information, we would be happy to respond individually.

Here is all the information that is available at http://www.ecocanteen.org.

Our prices are clearly stated on the home page. The EcoCanteen is $9.99 plus $5.95 shipping and comes with the free tote (really helps with icy or scalding hands) plus the shipping of $4.95. All together, it comes to $20.85, which is less than competitors we price checked that do not include a tote.

Customers are asked if they would like to upgrade to a deluxe model that has a stainless steel lid and lifetime guarantee for an additional $7.95. The Kid’s EcoCanteen is $8.95 plus $4.95 shipping and 4.95 for shipping the tote. Never Spill Pull Tops 4.95, no shipping charge.

Regarding the upsells from our dealers, clicking No will decline that purchase.

Customer Service Representatives are available:
By phone: 888-229-9543 Mon. through Fri. 9:00am – 11:30am & 12:30pm – 5:30pm EST
Through LiveChat at: http://www.ecocanteencustomerservice.com Mon. through Fri. 9:00am – 11:30am & 12:30pm – 5:30pm EST
By email: http://www.ecocanteencustomerservice.com Our customer service department answers the emails generated by this form first.
By mail: EcoCanteen, P.O. Box 472246, Charlotte, NC 28247
We endeavor to respond to each inquiry within 24 business hours. We are in the process of expanding our response capabilities.

We have thousands and thousands of extremely satisfied customers every week. We are happy to be able to provide EcoCanteen to the public so they may encourage the same health, savings and environmentalism to which we are dedicated.

Thank you.

Bob July 22, 2009 at 12:57 pm

ECO Canteens are trash. They lead you to believe that they will keep water cold. IT DOES NOT! Ice water was warm in 1 hour. Stay away from this trash product that is trying to make you guilty about plastic but doesn’t have a good alternative.
BUYER BEWARE!
IF YOU ARE UNHAPPY AND RETURN THEM, THERE IS A 15% RESTOCKING FEE AND THEY COUNT THE ORIGINAL SHIPPING COST AS PART OF THE TOTAL.

EQUIVOCAL July 23, 2009 at 10:06 am

Down with plastic!! We’ve been raised on harmful products with no exposure to the consequences of our actiions till now. It’s time we pull together and create products to curb the earlier generations recklessness. The eco canteen is an excellent product, but if the company doesn’t back it’s customers it’s at a loss. You’re going to tell me that plastic keeps your water cold for that much longer?? If you want efficiency then create an eco friendly porduct that you like and I’m positive you will have a big hit. It’s a new generation stepping up and I can’t wait to see the push for a green world!

joel July 23, 2009 at 3:06 pm

I’m always skeptical about products sold by “carnet pitchmen” and their off spring–the television ads. Please follow up with all of the poor travel “coffee cups” on the market; they are all terrible!

Thanks!

Amy July 24, 2009 at 2:26 pm

They charged me erroneously for products I did not order and refused to credit me back the correct amount. I would call them swindlers.

Sergey Miller July 27, 2009 at 11:25 pm

I ordered those two bottles, on picture it looked like they send two for $9.99, but I end up to pay over $41. They do not give you option to review what you going to pay, as soon as you entered credit card number etc. deal is done. There is no phone to cancel, no E-mail, nothing. I will dispute this charge, I already talk to my AMEX Credit Card. Does any one knows how to reach them?

heather July 28, 2009 at 5:35 am

Sergey,

If you scroll through the entire list of comments, you’ll see that Eco Canteen had a Rep write in and leave contact information.

Here is the information she left a few weeks ago:

Customer Service Representatives are available:
By phone: 888-229-9543 Mon. through Fri. 9:00am – 11:30am & 12:30pm – 5:30pm EST
Through LiveChat at: http://www.ecocanteencustomerservice.com Mon. through Fri. 9:00am – 11:30am & 12:30pm – 5:30pm EST
By email: http://www.ecocanteencustomerservice.com Our customer service department answers the emails generated by this form first.
By mail: EcoCanteen, P.O. Box 472246, Charlotte, NC 28247
We endeavor to respond to each inquiry within 24 business hours. We are in the process of expanding our response capabilities.

Good luck!

John August 18, 2009 at 2:18 pm

Well unfortunately i didn’t see this website until I had already placed my ad and been swindled! They charged me $60 for my order and put a bunch of things that I didn’t order onto it! Its awfully funny how nobody answers the phone or live chats until your card has been charged! I am disputing this charge as well and they shouldnt be allowd to do business !

Sergey Miller August 18, 2009 at 7:25 pm

I think if enough people to complaint about this company practices it would be shut down. They gave me a good lesson though, never buy anything from advertisers on TV. I purchased exactly same looking bottle from Big Lots for 3.99. What a rip off.

Darlene August 24, 2009 at 3:58 pm

What is it with this company? Their online customer service reps are rude (if you get one) and if you try calling them, there’s never any answer. I wish I’d never placed an order.

JF BEll August 27, 2009 at 12:38 pm

The company has been reported to several consumer watchdog groups, as well as the BBB, for their shady customer service, high fees, and aggressive upselling. My advice is not to buy from this company. I’m leaving this review up as a service to readers, so they can see what Eco Canteen is really like.

Laura August 29, 2009 at 12:15 am

I was charged over $111.00 (shockingly!) for the upgrade, which I never received. I called Eco Canteen and the woman apologized, saying that she would send the upgrade tops to me. I never received them. I called and called getting no answer and had no way to leave a message. That “Rep” from Eco Canteen who posted all of the contact information including the “Live Chat”–that was never “on” when I looked for it–was not completely being honest (I wonder if she was/is really ever in that customer service location?) about the company being available help customers. Finally, I did send an email to them stating that I was going to give them a week (I gave a date) to send me my “deluxe” tops and if I didn’t receive them by that date, I was going to seek legal action against them. On the very day of that “deadline” date, I had the money BACK in my checking account! So, folks, threaten legal action and you just might get what you want. What a for crap company. It’s a shame.

Jon September 9, 2009 at 5:16 pm

I got the shaft too. They charged me double for the order I placed. The only published prices are
on their web site. No amount verification on the automated phone ordering, no press one to accept,
2 to reject. I think this is illegal. No price on any of the paper work that comes with the order.
No return policy in the paper work. What if I don’t have access to the web all the time? I don’t! So 30 days went by while I was attempting to contact them. Stupid me, I should have known they set it up to screw use to the wall. I’m taking my issue to the state and Fed. BBB Also disputing the charges
based on theft.

Vincent Eagan September 21, 2009 at 11:20 am

Well, I hear about all the upselling and overcharges and I wish I would have paid more attention when I bought one to make sure I did not get swindled. Having been through the process of upselling type companies before I was aware of their trying, so it did not bother me as much.

My problem with Eco-Canteen is different. Supposedly it is stainless steel and therefore should resist bacterial growth. Well then, I don’t know what you would call the green gooey stuff that grew inside mine, but it looked bacterial to me! I had to clean it out really good after that.

Now I notice that it is very wet on the bottom, and I am like, what the heck? So I dry it of and watch – lo and behold, there is a little worn-through pinhole in the bottom of it. What’s up with that?? From now on, I buy cheap canteens at KMart. And I don’t care if they are plastic or not.

Steve September 22, 2009 at 10:02 pm

Worst company in the world, horrible rip-off! DON’T DO BUSINESS PLEASE!!! I don’t want others to get SCAMMED.

Ishii October 26, 2009 at 12:59 pm

after reading the reviews….Im glad I purchased this at CVS for $9.99 :-/

EcoCanteen November 6, 2009 at 9:56 am

Hello,

This is EcoCanteen Customer Service. We have read this blog and have noted that there are some frustrations, particularly with the order process and the pricing. To better clear this up, we want to address these points.

The web platform and order process that EcoCanteen uses is identical to almost every Infomercial or Direct Response TV (DRTV) product advertised. There are three major companies in the United States that design, build and maintain websites for most of these companies. We use the largest of these firms to design and host Ecocanteen.com.. DRTV websites, like Ecocanteen.com, commonly have a simple landing page that shows the commercial, gives details about the product advertised, displays all pricing and shipping/handling costs, and has an order form. Once customers complete their purchase by clicking the “Process Order” button at the bottom of EcoCanteen.com, they are taken to a series of other product pages where they can add additional items to their order. After several pages, which all display the pricing and shipping/handling, the customer sees their receipt page.

Our prices are clearly stated on the home page of http://www.ecocanteen.com. The EcoCanteen is $9.99 plus $5.95 shipping/handling and comes with a bonus insulated tote plus the shipping of $4.95. All together one adult bottle with an insulated tote comes to $20.89, which is less than Klean Kanteen and other competitors we’ve price checked, and their prices do not include a tote. Customers are also asked if they would like to upgrade to a deluxe model that has a stainless steel lid and lifetime guarantee for an additional $7.95 each. The Kid’s EcoCanteen is $8.95 plus $4.95 shipping/handling and $4.95 shipping/handling for the tote. Never Spill Pull Tops (sports lids) are $4.95 and have no Shipping and Handling. And there is also an offer for rush shipment which is a flat rate of $7.84 in addition to the regular Shipping and Handling.

If you would like to contact EcoCanteen with a question, comment, or for help with a Customer Service issue we encourage you to visit us at http://www.ecocanteencustomerservice.com. The site offers FAQs and our Customer Service phone number.

Thank You,

The EcoCanteen Customer Service Team

AnnaZed November 9, 2009 at 6:38 pm

Ha ha ha, nice try.

It’s a good thing that websites like this exist to tell the real story behind these shady companies. Thanks to the owner of this blog for leaving them up.

These creeps up-sold my mother to over $110 for junk that I could have bought at Walmart for below $25.00. She’s not some dithering elderly fool either; she just got caught in a maze of deceptive up-sell screens that appear AFTER you input your credit card information, offer no option to decline or by-pass and do not give you a reading of what you are being charged until after the order is \processed.\ Her attempts to reach the company were never responded to, she just gave up and called it a lesson learned because the kids were already using the bottles (which by the way are exactly the same as the ones sold at Walmart, right down to the caps and are probably made in the same Chinese factory).

Buyer, beware!

Sergey Miller November 9, 2009 at 7:58 pm

It is not like every Infomercial or Direct Response TV (DRTV) product advertised, it’s lie. I have ordered many times on line before, it always gave a total amount I pay with shipping, where I still have an option to go with that or cancel. You misleading people on shipping, otherwise you would not need to do that. When I checked your website and wanted to leave a little window poped up that offered 4.95 ea. bottle. Well, it never materialized, you charged me in full.
First, you gave me a lesson not to order from TV ads anymore, thanks for that. I think other merchant should be upset at you.
Secondly I tell as many people as I can about this, so others will be aware of what is going on and never order from any Infomercial or TV ads.
By the way you never answered my email.

Sylvia Mohr November 30, 2009 at 11:18 am

I wish I had seen this site before buying 5 bottles. I have not received them yet and cannot get order cancelled (according to Eco Canteen’s only Customer Service Rep) because it has not been delivered. But no one USPS, UPS or Eco can tell me where it is. The wrong zip code is on the tracking info for UPS and I tried to tell Eco to check on it but they cannot because they are too busy. I still hold hope that I will get them before Christmas for the kids.

Catherine December 9, 2009 at 6:23 pm

I’ve purchased Kleen Kanteen stainless steel canteens in the past and purchased two EcoCanteens from CVS because I liked the price. In fact, the Kleen Kanteen tops fit the EcoCanteens. They feel the same in weight and texture, too. If I have problems, I will return. If I were you, I’d purchase them through CVS in stores or CVS online and hold onto your receipt. Good luck!

RJ December 9, 2009 at 9:03 pm

The large mouth of this bottle is a real nuisance. You end up pouring whatever the bottle holds all over your chin and clothing as you drink. I have seen similar bottles in Target with sports lids on them. I plan to buy those and put my 5 eco canteens into retirement.
The company needs to make this type of lid an option.

EcoCanteen December 23, 2009 at 10:49 am

Dear AnnaZed,
We’re sorry your Mother had problems navigating our website. As with any DRTV website, yes there are upsells offered once a customer places an order with us. The pricing on the upsell pages is clearly stated and all of the pages give you the option to accept (by hitting the “Yes” button) or decline (by hitting the “No” button). If you mother would like to go over the order we would love to assist her. She can contact us by phone at 888.229.9543 Monday – Friday 9 a.m. – 5 p.m. EST (we do close daily for lunch from 11:30 a.m. – 12:30 p.m. EST). Please have her ask for Trish and she will be more than happy to assist her.
Thank You,
EcoCanteen, Inc.

EcoCanteen December 23, 2009 at 10:49 am

Dear Mr. Miller,
Our product is marketed the same as any other DRTV product. Pedegg, PediPaws, Snuggie, and many, many others are marketed the exact same way. I apologize but we never received an email from you; the only contact we have from you is when you contacted us for a status on your order in July. The window you saw pop up was a limited time offer and you had to order through that pop-up to get the pricing shown. If there is another issue, or you’d like a further breakdown of your charges, we will gladly go over the order with you. Please call us at 888.229.9543 and ask for Trish, Monday – Friday 9 a.m. – 5 p.m. EST (we do close daily for lunch from 11:30 a.m. – 12:30 p.m. EST).
Thank You,
EcoCanteen, Inc.

EcoCanteen December 23, 2009 at 10:50 am

Dear Ms. Mohr,
I apologize for any inconvenience. You never notified us that there was an address issue so we did not know there was a problem until the items were sent back to us marked “Undeliverable as addressed”. Per your conversation with customer service on 12/16, the day the order was returned to us saying we had a bad address it was refunded in full. If you would like to place a new order, we ask that you contact us by phone so we can manually input it to assure we have your correct information and we will gladly upgrade it to rush shipping free-of-charge as a courtesy. You can contact us at 888.229.9543 Monday – Friday 9 a.m. – 5 p.m. EST (we do close daily for lunch from 11:30 a.m. – 12:30 p.m. EST).
Thank You,
EcoCanteen, Inc

jack December 26, 2009 at 11:31 am

Buy it at CVS and save the receipt! Cost me 9.95
jack

Jason December 31, 2009 at 3:00 pm

I just received my eco canteen today. I can’t comment on pricing or customer service issues as I got mine via cashing in my bonus points on my one credit card. So, my review is based solely on the product itself.

I have used many types and styles of reusable plastic water bottles over the years. This is my first non-plastic reusable bottle, and I absolutely love it. I like the design, simplicity, and the fact that it doesn’t leak like plastic does. Plus, I love the fresh taste of my water in here, even after sitting for a bit. Since this is made out of an alloy, it get’s cold to carry. So, I will need to get the insulator pouch that goes around it since mine didn’t come with one. So to sum up, I am very satisfied with the product itself and am hoping to have no issues when ordering the pouch.

Bre February 25, 2010 at 1:35 pm

i love my canteen, i stopped using plastic bottles opting for my own filtered water in an aluminum bottle till finding out that the aluminum is so not good for you, even to cook with. (I now use cast iron and glass) It keeps my water cold enough and the best part for me is that i can throw it into the diswasher (unlike aluminum) I do not recommend buying online. I bought mine in a as seen on tv store as i did my EmeryCat and Heeltastic. You won’t get the extras but there are no shipping cost, so to me it was worth it.

Mike February 26, 2010 at 2:42 pm

I’ve got two of these bottles. We purchased them at Walmart for $9.88 each. We didn’t get the tote, but frankly, who cares? I do like the bottles though, quite a bit. So I guess the lesson is, the product is pretty okay, but buy it from a retailer who, if you are unhappy, you can drive back to their store, look soneone in the eye and demand datisfaction.

kate sturm May 29, 2010 at 4:23 pm

I don’t understand….I bout it at Walmart for 9.99. i love the thing

Tony Miller July 14, 2010 at 10:06 am

I purchased mine at Wal-Mart. No tote included.
The only complaint I have is the Carbanier style clip that came with it broke the first time I tried to clip to a pack strap. The spring mechanism in it was poorly made. No worries though, I had spare ones on hand.

Mike Bonfanti October 18, 2010 at 2:09 pm

I bought my on clearance at CVS. It was 75% and it costs $1.75. I absolutely love it and the fact I will not have to buy bottled water anymore, use plastic cups at the office or worry about drinking out of something with BPA.

Caveat emptor.

Satisfied October 29, 2010 at 11:55 am

My review may be a little skewed as I didn’t have to deal with ecocanteen’s customer service directly nor did I have to deal with their shipping costs. I frequent a site called woot.com that offers one deal a day. On Tuesdays, they have a thing called “Two for Tuesdays” where they sell a pair of items that day. A few weeks ago they had two of the ecocanteens for sale for 5 bucks. This site has a flat 5 dollar shipping charge, so it came out to 10 bucks total. My roommate and I split the cost, so it came out to 5 bucks each including shipping. I’m thankful that I was able to avoid ecocanteen directly with their shoddy business tactics, but for the price I paid, I’m happy with it.

Play it smart November 8, 2010 at 10:16 am

Who the heck orders directly from them anyway? Just buy amazon or something, cheaper anyway. Jeez. http://www.amazon.com/Get-Organized-ECO-CANTEEN/dp/B002MVOIS0

Mike Doyle November 9, 2010 at 9:18 am

Looks like eco canteen is no more. Their Web site – http://www.ecocanteen.com is gone, their customer service site http://www.ecocanteencustomerservice.com is gone.

Natalie November 28, 2010 at 12:52 am

I’m glad to see that the website is no longer active. After buying one of these eco canteens at Ross for $5, I finally decided to try out the website printed on the bottle. Reading through these reviews gives a clear picture as to why that site is no longer in existence. It’s interesting, also, that the “customer service” rep for the company didn’t directly address the real issues that people were speaking about in this comment section! I hope that every one of you has resolved the issue, gotten money back, and found a better alternative. As for ordering online, or using a credit card in general, you need to be extremely careful! Not only do many retail stores “save” credit card information for up to a year – depending on the company, of course – online is even less protected. One thing is for sure: If I find a Klean Kanteen in a local store, I’m going to buy it!

Andrew December 24, 2010 at 3:43 pm

I bought two of ’em off Buy.com for like 8 bucks and free shipping a couple weeks ago. Works for me. Sorry to hear others had problems. Unfortunately, it seems Buy.com isn’t stocking them anymore, as they were probably just trying to dump inventory.

WaterDrinker January 25, 2011 at 1:13 pm

Bought 6 bottles at Woot.com for $20 including shipping. Great buy!!!

WaterDrinker2 January 25, 2011 at 4:45 pm

Just as WaterDrinker did, I bought 2 of these at the Woot discount price recently. The bottles arrived today – one with the plastic top broken……I am so grateful that is all I have to endure on this purchase. (FYI – Woot reports they sold 26,736 of them in one day and grossed $10,417.01….Imagine what the scammers took in during a single year!)

Coupon Lady February 7, 2011 at 12:08 pm

I got 4 on Buy.com a few weeks back. Found the deal posted on a saving website. I’m glad that i was able to pay thru Amazon. On the second day of use one of the CAPs broke off. SOO bummed but just glad I didnt purchase from them directly.

Emily February 26, 2011 at 8:25 am

Hello! I’ve been hearing SO much about these Eco Canteen bottles lately! It’s great to see another brand committing to a green lifestyle :). I use a Klean Kanteen bottle, and I will never use bottled water again! Imagine the good we could do if every American switched from bottled water to a reusable bottle. The possibilities are endless!

Keep up the great green work everyone!

DBS, LLC August 10, 2011 at 9:32 am

It’s unfortunate that the business has (had?) such shady practices but I got a pair of these off woot and love them.

Got a Bargin September 19, 2011 at 11:55 am

I found one at the thrift store for my son to take on a camping trip for $1.81 + tax. LOL

Raymond November 5, 2011 at 4:23 am

I bought two during the Two-For Tuesday deal at woot.com I think it was $17 for the two after shipping and tax. The box was from buy.com. I haven’t had any direct dealings with the company and after reading all this I don’t intend to.

Tone June 6, 2012 at 4:03 pm

Found one at a thrift store for $1.00.

I’ve always wondered about these metal bottles. I usually just re-use a plastic juice bottle. Figured for $1, what the heck. Didn’t know anything about ecocanteen until now. It looks like their website is defunct.

Jennifer Bennett April 14, 2017 at 1:47 pm

I just got one at the flea market for a buck. Looks brand new. I actually bought it for the tall neoprene sleeve that fits over it. Interesting story about the company though.

Leave a Comment