Got BPA in Your Sigg Stainless Steel Water Bottle? Replace It for Free

by heather

linercomparisonHi All,

If you’ve been following the Sigg-containing-BPA-explosion that’s been all over the media lately, then you’ve probably heard that yes, Sigg liners really do contain BPA.

If you’ve missed it, then here it is: Sigg liners really do contain trace amounts of BPA.

Gack.

The good news? The company is stepping up to make amends. I found this article on Consumerist.com that gives instructions on how to send in your regular Sigg for a free replacement that has their new BPA-free liner.

If your Sigg was made before August of 2008, then it’s got the old liner. Or, you can simply look at the picture above. If the inside of your Sigg has the gold lining on the right, then you can send in your bottle for a free replacement.

Basically, all you need to do is send an email to:

liners@mysigg.com

Let them know you have an old Sigg and want a replacement.

They do require you to pay the postage to send it in, since it’s a “voluntary recall”, but they’ll pay the postage to send it back to you.

If you’d like to hear what the CEO has to say about the matter, you can read the letter he just posted on the Sigg site here.

I’ve got an old Sigg, so I’m going to be emailing the company this week to get a replacement. I hope you do too!

{ 6 comments… read them below or add one }

EcoYogini August 26, 2009 at 3:25 pm

That’s great that they are offering to replace them for free!
However, I can’t help but be frustrated that the company didn’t provide this information to consumers in the first place- what are they going to do with all the sent bottles? recycle them I hope! When I bought my water bottle, it was with the concept that I wouldn’t have to replace it for years… decreasing waste. Sending in a SIGG bottle for a replacement (which will be shipped from where?) doesn’t help my “decrease waste” goal.
Although it is fantastic that they will replace BPA bottles, I’m honestly not sure I could trust the company any longer.

heather August 27, 2009 at 5:32 am

EcoYogini,

I know; I went to the website looking for instructions, and got frustrated myself. Why couldn’t they just put the mailing address up there?

I wrote the company yesterday and asked them the same question: what are they doing with all the Siggs?

They haven’t written me back yet, but I’ll keep you updated on what they say.

Kate August 27, 2009 at 11:48 am

Ugh! I have the old liner. I bought a SIGG so that I could be BPA free…
Thanks for posting!

Beth@SmartFamilyTips August 27, 2009 at 4:22 pm

I just got the email back from SIGG allowing me to return my old bottle. There’s a printable shipping label attached they say you MUST use or it won’t get to the right place. They told me they do plan to recycle all of the bottles that are returned to them.

What a mess!

heather August 27, 2009 at 6:03 pm

Beth,

Thanks for the update! They still haven’t written me back. 🙂

Maybe tomorrow!

roger October 1, 2009 at 3:40 pm

i spent the $9, for postage, sent mine back to Sigg almost 3 weeks ago , followed the instructions, and haven’t heard a peep from them. If i were any of you, i’d bring it to a place that’s accepting them for exchange. I’m not sure if there customer service is poor or they’re just inundated. i assume both…

i wouldn’t buy a sigg again.

Leave a Comment