Ok, I don’t know about all of you but I’m worn out with hearing about greedy companies, layoffs, and cutbacks. I’m ready to hear about companies with heart, and when I heard this wonderful story about Trilogy Jewelry, I wanted to share it with all of you because it just made me happy.
Here’s the set-up…
If you’ve spent any time on this blog you’ve probably come across plenty of comments from some guy named Renaissance Ronin. He’s a feisty old curmudgeon, but he happens to be a great friend of mine, and an expert shipping container home builder.
Well, Ronin, and his family, has been through the mill the past few years. He lost his home to Katrina, and now his wife is battling cervical cancer. Through all this he’s managed to keep his oddball sense of humor, and keep giving back to his community, and the world, through his blog. It’s amazing.
Here’s the good story…
Over the holidays, Ronin bought his wife a little necklace from Trilogy Jewelry.
The first time it got delivered the package was stolen out of his mailbox. So, Ronin calls the company to see if they would even consider sending him another one.
Most companies that are not Amazon would have said no. But Trilogy, which is just a tiny, tiny casting shop in Florida, agrees to send him another necklace to replace the stolen one.
Ronin’s neighborhood is not the greatest. In fact, it’s awful. The second necklace gets stolen out of his mailbox.
So, Ronin calls the company again. He tells them that in no way is he going to ask for another necklace; they’ve already gone above and beyond what most companies would have done. He called just to let them know how much it meant to him that they sent another necklace in the first place, and to see if he could write a testimonial for their site so other buyers would know how generous they are.
Well, the artist at Trilogy gets on Ronin’s blog and starts reading. And reading. And reading. Once they find out how tough things have been, both financially and emotionally, for Ronin and his family, they take action. And this is what they do:
They make another necklace for Ronin’s wife. They also make an identical one for their son, who’s 2, and the same pendent on a keychain for Ronin himself. Their idea is now all three of them can be linked with this one symbol.
They send all three items Express Priority Mail, which can’t be delivered unless Ronin himself is there and signs for it. The package arrived just today.
Trilogy did all this just from the goodness of their heart, without any expectations or strings attached, just because they wanted to bring a smile to someone’s face.
I wanted to share all this with you because I don’t think we hear enough about businesses, big or small, that go above and beyond for people. Trilogy Jewelry only has a small store, but they’ve shown kindness and heart that we don’t see often these days.
Do any of you have a story like this, of a business who went above and beyond for you? If so, I’d love to hear it!
Post Publication Update…
Once Trilogy found out about this post, they very kindly sent me two necklaces to say “thank you”! I wanted to post them here so you could see the quality of this shop.
Trilogy, thank you so much for sending these! They are wonderful. 🙂